Indicator Licensing

[SpartanGR77]

Hello,

I install a 3rd party indicator. It works then if I shut down and restart nunja my licensing for it says I am not licensed. I have repaired, uninstalled/installed several times. After a cklean install of all again it works the first time and then when I go back in the licensing for is gone. Please advise. I have deleted the sqlite file and when I go back in it works but not again after that.

[NinjaTrader_LuisH]

Hello SpartanGR77 ,

Thank you for using NinjaTrader.

It is possible that your machine ID is changing and revoking its own licensing for your add-on. This will typically when a Windows update occurs (scheduled or not).


Can you please email us at support[at]ninjatrader[dot]com for additional assistance?

You're welcome to reference this forum post in the body of your email.


Thank you!

[SpartanGR77]

Just emailed thx

[SpartanGR77]

Why is this happening? What is the fix?

[backtester831]

Why is this happening? What is the fix?

I had something similar on my computer where the indicators would show up as unlicensed again. Not everyday but every couple of months. And some vendors charged per machine ID change even when it wasn't my fault so was a huge hassle. The solution I found that I've been using for over 1 year now is using ninjamobiletrader vps because the machine ID has never changed on it.

[SpartanGR77]

Same is happening here but we haqve figured out whenever I connect to Topstep it corrupts the sqlite file and then I try and log back in and my paid indicators lose licensing. Ninjatrader support says its my machine ID changing but the error message shows my correct id#.