chart not moving

[janio973]

Hello so my chart is not moving but theses numbers are,I send screenshot,how to resolve this??
Thanks for any help

[NinjaTrader_Manfred]

Hello janio973,

Thank you very much for your post.

Could you please send us your log & trace files? We can then best assist you further.

You can do this by going to the Control Center -> Help -> Email Support

Please select "Platform Technical Support" as the recipient and enter a brief "ATTN Manfred" note in the message.

Thank you in advance, I look forward to your reply!

[janio973]

Hello NinjaTrader_Manfred thanks for ur assistance,
is there another way i can send you the log and trace files?

[NinjaTrader_Manfred]

Hello janio973,

Thank you very much for your reply.

You can also send us these files manually. To do this, please follow the steps below:

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder
• Send the 2 compressed folders as attachments to support (at) ninjatrader (dot) com
• Once complete, you can delete these compressed folders

Thanks in advance; I look forward to resolving this item!

[janio973]

I just sent it,thanks