I am having an issue on my home computer which I had a couple weeks prior on my office computer. I run the newest version of NT8 8.1.1.7. When I try to log on i get the same error message for both live and simulation stating "Unable to connect to the remote server (Logon failed)". When i remotely log in to my office computer and test my log in, that computer logs in fine for both live and simulation so i know my credentials are not the issue. But when i log off and try my home computer the same issue repeats. previously when i had this issue i follow the instruction from support to do the following:
- Close all running applications.
- Navigate to your Documents folder > Right-click on the 'NinjaTrader 8' folder > Rename > rename the folder to 'NinjaTrader 8 OLD'. DO NOT delete this folder.
- Uninstall NinjaTrader within Windows Control Panel.
- Navigate to C:\ > Program File (x86) > Delete the 'NinjaTrader 8' folder if it exists
- Reboot your PC.
- Once these steps are completed, please log in to your dashboard and download and install NT8:
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