NT 8.1.1.7 bug report add/edit Instruments

[Stardriver]

Hello,

Here is the problem :

When I am trying to click on "add" or "edit" in "Instruments" menu (Tools->Instruments) I get an error (see in attachment).

I tried in 8.1.1.6 and 8.1.1.7 same problem, I have to downgrade to 8.0.28.0 to not encounter it anymore.

Note that I didn't try with "remove" option.

Thanks in advance for the fix.

Sincerely.

[NinjaTrader_Zachary]

Hello Stardriver,

Thank you for your post and for using NinjaTrader.

I'm not able to reproduce this behavior. I am able to both edit and add new instruments without issue in 8.1.1.7 and 8.1.1.6. I'd like to take a look at your log and trace files to get a better idea of what the full meaning of the error that you are receiving is.Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 03925998 ATTN Zachary

I look forward to further assisting you with this item.

[Stardriver]

Hello Zachary,

Thanks for your help,

I tried to send you the email but I can't, I get the following error (in attachments)

[Stardriver]

Just in case someone else encounter the same problem here is the solution :

We continued our exchange with Zachary by mail.

First Zachary proposed me a workaround that is the following : try to open the add/edit Instrument menu in safe mode :

Safe Mode will prevent NinjaTrader from:

• Loading workspaces.
• Connecting on start-up.
• Loading custom assemblies.
• Getting instrument updates from the server.

To enable safe mode, please use the following steps:

• Exit NinjaTrader.
• Hold the CONTROL key and double click the NinjaTrader icon.
• Keep the CONTROL key held down until you see the login splash screen
• Login to the platform
• You can verify you are in safe mode by going to Help -> About.

Then he found the root cause of the problem and the definitive solution is the following : removing "LMax Demo" Ninja Script Assembly

• Tools
• Remove Ninja Script Assembly
• Select LMax Demo and remove it

After that everything works well and I can add/edit Instrument menu even when not in safe mode.

Thanks again for your help and the resolution Zachary.

Sincerely.