I upgraded today to latest 8.1.1.6 version and now my real time trading is disabled.My SIM account is OK but my trading account is grayed.What happened?Thanks.
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Partner 728x90
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NinjaTrader
My real time trading account is disabled in 8.1.1.6 version
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Hi, can you please confirm what window you are looking at where you are seeing your live account as grayed out? If you need immediate help with your account please send an email to platformsupport at ninjatrader.com to provide details on your account, we would not want to be sharing any details of your live account information on the forum.Chris L.NinjaTrader Customer Service
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Hi, please make sure you go into Tools>Options>enable "Multi Provider" if you need to connect to a broker that is not NinjaTrader Brokerage. If you do not need to use this, please email platformsupport at ninjatrader.com so we can gather personal and account information that can not be shared on the forum.Chris L.NinjaTrader Customer Service
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Hi, you will need to report what it is you are seeing in your email for us to get more details on what exact issue you are seeing. As far as I am aware, other users are not seeing this issue so you will need to explain this in the context of your computer/installation, and possibly have a member of the platform support team look directly at your issue through TeamViewer.Chris L.NinjaTrader Customer Service
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