Diagnostic: 29873

[ultraspec]

Dear Ninjatrader Support,

I have been receiving this error
DIAGNOSTIC : 29873
and have been unable to resolve this issue or find any information about it. Can you please help me with this. Thank you.

[QuantKey_Bruce]

You have uncovered the secret message and should contact NinjaTrader Support.

https://forum.ninjatrader.com/forum/ninjatrader-8/platform-technical-support-aa/1241361-diagnostic-29873

[NinjaTrader_BrandonH]

Hello ultraspec,

Thanks for your post.

Please write in to support[at]ninjatrader[dot]com with a brief description of the error and attach your log and trace files so we may investigate this further. In the subject of your email include ATTN: BrandonH and in the body of the email include a link to this forum post.

Follow the steps below to manually attach your log and trace files to your email so I may investigate this matter further.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Also, please attached a screenshot of the error message in your email if possible.

• To send a screenshot with Windows 10 or newer I would recommend using the Windows Snipping Tool.
  • Click here for instructions
• Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save it as a jpeg file and send the file as an attachment.
  • Click here for detailed instruction

Thanks in advance; I look forward to assisting further.