diagnostic 29873

[2inthebush]

After migrating to the new NT account platform, I installed the latest desktop version of NT8 (8.1.1.1). It appears to be working fine, except I'm receiving many errors in my log that simply read "diagnostic: 29873". What does this error indicate?

[NinjaTrader_Jason]

Hello 2inthebush,

Can you please follow the steps below to manually attach your log and trace files in an email, so I can investigate.

• Open the Documents-->NinjaTrader 8 folder.
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Attach 2 compressed folders in your email.
• Send the email to "support[AT]ninjatrader[DOT]com". Put 'Att Jason, 03801929' in the subject field of your email.
• Once complete, you can delete these compressed folders.

[SpartanGR77]

Can you shared how this occured? and how to fix? Thanks

[NinjaTrader_Jason]

Hello SpartanGR77

The error did not occur for 2inthebush when running NinjaTrader in safe mode which indicates the error comes from a 3rd party vendor (Algobox). The client reached out to the 3rd party vendor to fix it.

[SpartanGR77]

Hello SpartanGR77

The error did not occur for 2inthebush when running NinjaTrader in safe mode which indicates the error comes from a 3rd party vendor (Algobox). The client reached out to the 3rd party vendor to fix it.

Thank you yes it was fixed.