Instruments not subscribed

[gear2d]

I am using the demo account (waiting on ACH transfer to complete today for live account) and obtain the error "Instruments not subscribed for real-time data.....". I do have "CMEGROUP_DOM" plan, and I do see DOM on demo account. Not sure how to move forward.

[NinjaTrader_Jesse]

Hello gear2d,

The error you are seeing means the instrument you are trying to use is not subscribed for realtime data. You can use the client portal to manage the data subscriptions that you have. In the market data subscription settings you can click view all products to see which instruments are included in the plan. If you are having difficulty locating the instrument or subscribing to data please use the platforms Help -> Email support option to connect with the platform support team for further assistance.