Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
the only way to update the graph is by selecting reload all data history
Collapse
X
-
the only way to update the graph is by selecting reload all data history
Hello, I am trying to use my Leeloo pay-per-performance account and the graph does not move for more than 1 min, I am using the license that Leeloo provides me since I do not have a license of my own. please I need help. the only way to update the graph is by selecting reload all data history
Tags: None
-
-
I agree - this seems like a question of market data subscriptions unless your connection itself is not working e.g. it is not connected but you thought it was. If it is connected you should have a green dot in the lower left of control center and on the Log or Messages tabs there should not be any ominous warnings that you don't have the required market data subscriptions.
Comment
-
Hello Nanovan26,
You will need to contact your broker and make sure you have a live data subscription for the instruments you are trying to view. If you don't have a live data subscription they can help you to manage your subscriptions otherwise If you do have a live data subscription for these instruments and are still seeing the error please use the Help -> Email support option to connect with the platform support team.
JesseNinjaTrader Customer Service
Comment
-
The orange lines in your log do give a direct indication that your live data subscription was unsuccessful so that is definitely the direction you should pursue. If this is NinjaTrader Brokerage (and the log makes it look like it is) you should log onto the account portal at account.ninjatrader.com and go into your profile (upper right icon that looks like a person) and then settings and plans and market data, and subscribe to live market data. On the other hand, if this is Rithmic, you may need to go through them to do this.
Comment
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by samish18, Today, 11:26 AM
|
0 responses
1 view
0 likes
|
Last Post
by samish18
Today, 11:26 AM
|
||
Started by Trader146, 03-29-2024, 01:22 PM
|
2 responses
14 views
0 likes
|
Last Post
by Trader146
Today, 11:24 AM
|
||
Started by tsantospinto, 04-12-2024, 07:04 PM
|
7 responses
127 views
0 likes
|
Last Post
by aligator
Today, 11:08 AM
|
||
Started by futtrader, 04-21-2024, 01:50 AM
|
5 responses
56 views
0 likes
|
Last Post Today, 10:57 AM | ||
Started by PeakTry, Today, 10:49 AM
|
0 responses
2 views
0 likes
|
Last Post
by PeakTry
Today, 10:49 AM
|
Comment