the only way to update the graph is by selecting reload all data history

[Nanovan26]

Hello, I am trying to use my Leeloo pay-per-performance account and the graph does not move for more than 1 min, I am using the license that Leeloo provides me since I do not have a license of my own. please I need help. the only way to update the graph is by selecting reload all data history

[Nanovan26]

If I connect in simulation mode the graph works fine, but when I use my funded account the graph does not load, it stays frozen and the price does not move, only if I load the data again I see how the price is updated but it does not stay moving

[Leeroy_Jenkins]

It looks like you don't live data for MNQ. Check out the log tab, any warnings?

[QuantKey_Bruce]

I agree - this seems like a question of market data subscriptions unless your connection itself is not working e.g. it is not connected but you thought it was. If it is connected you should have a green dot in the lower left of control center and on the Log or Messages tabs there should not be any ominous warnings that you don't have the required market data subscriptions.

[Nanovan26]

It shows me as if I'm connected but I don't get any warning. I have no idea what it could be, but if I change the connection to simulation it works perfectly

[Nanovan26]

It shows me that the connection data failed, how do I solve that?

[NinjaTrader_Jesse]

Hello Nanovan26,

You will need to contact your broker and make sure you have a live data subscription for the instruments you are trying to view. If you don't have a live data subscription they can help you to manage your subscriptions otherwise If you do have a live data subscription for these instruments and are still seeing the error please use the Help -> Email support option to connect with the platform support team.

[QuantKey_Bruce]

The orange lines in your log do give a direct indication that your live data subscription was unsuccessful so that is definitely the direction you should pursue. If this is NinjaTrader Brokerage (and the log makes it look like it is) you should log onto the account portal at account.ninjatrader.com and go into your profile (upper right icon that looks like a person) and then settings and plans and market data, and subscribe to live market data. On the other hand, if this is Rithmic, you may need to go through them to do this.