Connection problem

GADET2023

Junior Member

Join Date: Apr 2023

Posts: 1
#1

Connection problem

04-21-2023, 05:11 AM

I have been using NinjaTrader for nearly a month. I feel very comfortable with it. However, last night my intertnet service failed. When restored, I could not activate my NinjaTrader and I am repeatedly getting this message: "My Rithmic for NinjaTrader Brokerage: Please check your account connection parameters and internet connection. (Logon failed)".
I have spent several hours trying to solve this problem with no success. Can anyone help me?
Thank you
Tags: None
QuantKey_Bruce

Vendor

Join Date: Mar 2007

Posts: 1918
#2

04-21-2023, 05:52 AM

Rithmic was down yesterday. It is back up.

Bruce DeVault
QuantKey Trading Vendor Services
NinjaTrader Ecosystem Vendor - QuantKey
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NinjaTrader_RyanS

NinjaTrader Customer Service

Join Date: Apr 2017

Posts: 1592
#3

04-21-2023, 06:53 AM

Hello,

We've been notified Rithmic has resolved the issue, if you are still experiencing the issue please try restarting your platform.
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