No longer offering Static DOM

[Krizia]

I've just spoke with customer support to activate Static SuperDOM and was advised it is no longer available. Is there any work around to this? Even leaving auto center off is absolutely nauseating. Please let me know if you of a solution.

[NinjaTrader_Jesse]

Hello Krizia,

You can use the dynamic super dom, if you want auto center you can right click and check Auto Center.

[Krizia]

Hi Jesse, my post mentioned that even toggling auto centre off is nauseating. I do not want it at all. My question is whether it is possible to achieve a static option by other means be it a plug in or script. I do not want anything dynamic, I do not want my DOM to be running wildly in any sense. Thanks.

[NinjaTrader_Jesse]

Hello Krizia,

There are not any modifications for the dynamic superdom available to make it like the static superdom.

[NinjaTrader_RyanS]

Hello,

To clarify for all, NinjaTrader Brokerage customers can still utilize the static superdom but this will need to be enabled by our support team on the backend for qualified accounts. If you'd like to enable this on your NinjaTrader Brokerage account please write into us at support[at]ninjatrader.com so we may facilitate this.

[Krizia]

Hi Ryan, that's exactly what I did today. I contacted support to enable static superdom on my account as per previous forum posts and they advised me that static superdom is no longer being appointed to anyone, hence my post here asking for an alternative option. Could I contact you directly to help enable this for me?

[FMtrader]

Well this is interesting!!! I contacted support a few weeks ago to have my static superdom turned off so I could revert to the dynamic superdom. I received an email that the change had occurred but when I tried to use the dynamic superdom in NT8 I get the message that I can only use the static superdom??. Not sure what is going on here.

[brucerobinson]

It is a debacle of Ninja’s making.
At the time of the un-announced (to Users and Vendors alike) introduction of 8.1.1 and move away from Licence Keys to ‘plans’, @Ninjatrader _Ray (NT Founder) surreptitiously slipped in to the conversation over on FIO that the Static SuperDOM would become unavailable through third-party brokers, to ‘encourage’ Users toward NT Brokerage (whilst waxing lyrical about how supportive NT has always been to legacy Users and Lifetime Licence-holders).

I had a similar run-around to Krizia with the platform not enabling Static (which I’ve had for 10 years), loading dynamic DOMs instead, delivering messages that Dynamic DOMs cannot be used to trade Futures Contract (which they can, & if you don’t have Static how would you trade Futures on a Dom with a Futures-oriented platform & brokerage? - what’s that all about other than eating my time?) and much further time-wasting and frustrating baloney).

Not sure what’s happening with you FMtrader - my experience has been that if you don’t have Static DOM enabled in your Licence Key you only have the Dynamic DOM available, if you do have Static enabled you have BOTH available (hence there would be no need to have Static disabled in order to use Dynamic - you simply choose which in ‘New’ menu).
But I have no idea what the situation is now, nor what you’re experiencing/the need to disable Static in order to access Dynamic.
Nor do NinjaTrader Support or Client Services (Licencing) it would appear.

It has been a similar run-around re: prop-firm account key. I asked about enabling Static on that (given that I ‘own’ a ‘Lifetime’ Licence with Static DOM enabled & Prop-firm says you can use your own Licence Key if you have one).

Told by NT I am using a Prop-firm Key and NT can’t change its’ entitlements, that is up to the Prop-firm. Prop-firm says they can’t change, that I am using an NT product and it is up to NT. ‘This is your tail, please chase it’. At least they are consistent in their response!

My Lifetime Key does not give access to Rithmic at NT Brokerage Connection, so cannot be used for Prop-firm.

If I switch Licence Keys in the Platform the Prop-firm Key causes a rebuild of my workspace with dynamic SuperDoms (because their Key does not have Static Dom entitlement) which it then tells me (incorrectly, via numerous Messages that must be cancelled) I cannot use Dynamic DOMs to trade Futures Contracts.

I asked Client Services about importing Licences in to the new Dashboard (I am using .27.1 which I have only just updated to) & (given NTRay’s surreptitious comments) do not wish to lose my entitlement to Static SuperDoms as a consequence. I was first told by Client Services that I should import both (Prop-firm & Lifetime Licence) sequentially in specific order. This was then contradicted here by Support.

Just like this thread.

I’m concluding that I have a ‘conflict’ across Connections and Static Dom entitlement - my Lifetime Key gives me access to CQG Data Connection and Static Dom, the Prop-firm key gives me access to Rithmic at NT Brokerage Connection but not CQG or Static Dom. NT Client Services told me that the Connections remain in the Platform whichever key is used. This is not the case, they have to be recreated each time, Username & Password re-entered.

Just a pitiful time-wasting litany of mis- and mis-leading information.

It seems policy on Static Dom entitlement is likely to be obfuscated and available exclusively to NT Brokerage customers in the future, and lead to the type of confusion attached to Multi-Broker licencing which has required the dedication of bltdavid reams of explanation to bring clarity to.

Here’s hoping he may find himself suitably energised about Static DOMs. I just want to trade as I am used to, with whomever I want to, without feeling sea-sick. That’s why I purchased a Lifetime Licence with Static DOMs enabled.

Simple

Estimated time wasted on this so far - at least 20 hours & all I’ve got to show for it is conflicting information from NT.

I recall someone reporting a similar state of affairs relating to Lifetime Licence and losing access to order-flow tools after ‘importing’ their Licence Key at the Dashboard.

Krizia - I don’t know if Jigsaw Trading’s Dom does Static. May be worth a look & believe is considered to be a superior product to Ninja’s own by order-flow officianados.

KR

[NinjaTrader_ChelseaB]

Hello KR,

To confirm, the Static SuperDOM is only available for NinjaTrader Brokerage clients and cannot be enabled for prop firms. The transaction fees for this are deducted from the NinjaTrader Brokerage account balance.

The Static SuperDOM can only be enabled by the NinjaTrader staff for NinjaTrader Brokerage accounts. Please contact support [at] ninjatrader.com if you would like this enabled.

[brucerobinson]

So, to be clear - I purchased a ‘Lifetime’ Licence with static Dom entitlement with a 3rd-party broker (before Ninja became a broker) and now Ninja has rescinded this facility, thus breaching the Licence Agreement/terms of purchase.
So much for Ninjatrader_Ray’s hollow words about supporting legacy users etc. over on Futures.io. I could see this coming…. ‘will be encouraging Users…..’ Bullying is what it is.
And, as with everything else about this 8.1 shift, no advance notification, no transparency, obfuscation abounds (other than ChelseaB’s eventual clarification here).

[FMtrader]

So 19 days after I received an email from support saying they had actioned my request to change my static superdom back to dynamic I still get the message that I cannot trade using the dynamic version!

Quote from email 4th April 2023
"Hello xxxx,

Thank you for reaching out to us.

We have successfully reverted the StaticDOM back to the DynamicDOM for you.

I hope this helps, but please let us know if you have any additional questions.


Sincerely,
xxxxxxxxxx.
NinjaTrader Client Services"


I have sent them another email requesting the change. Not sure what is happening with NinjaTrader these days.

[NinjaTrader_Jesse]

Hello FMtrader,

You will need to wait for a response to the new email you sent to support so that we can review the account with you. If the account is set up correctly and you are still getting this message the support staff may need to collect details to form a report so that can be corrected. They would otherwise need to troubleshoot the problem with you to find a solution.

Please also make sure you are using the current release 8.1.1.3.

[FMtrader]

Hello FMtrader,

You will need to wait for a response to the new email you sent to support so that we can review the account with you. If the account is set up correctly and you are still getting this message the support staff may need to collect details to form a report so that can be corrected. They would otherwise need to troubleshoot the problem with you to find a solution.

Please also make sure you are using the current release 8.1.1.3.

Hi Jesse.
So are you effectively telling me that by my choice to stay with 8.0.27.1 for the time being that I cannot change back to the static DOM? I haven't been in a rush to change to the 8.1 series due to all the issues that have surfaced on the forum.

[NinjaTrader_Jesse]

Hello FMtrader,

As that was not mentioned with your first post we would assume you are running the latest version. We always recommend using the latest version when answering questions. If you are still using 8.0.27.1 you will need to let the support member know that when you discuss this in the email. We would still need to review your account to make sure its configured correctly.

[FMtrader]

Hello FMtrader,

As that was not mentioned with your first post we would assume you are running the latest version. We always recommend using the latest version when answering questions. If you are still using 8.0.27.1 you will need to let the support member know that when you discuss this in the email. We would still need to review your account to make sure its configured correctly.

I have just upgraded to 8.1.1.3 and the problem with changing the static superDOM back to dynamic has disappeared. Whereas in 8.0.27.1 I could see both DOMs listed and appeared to be stuck with the static setup I can now only see the dynamic one in 8.1.1.3.