Deal times in Time and Sales do not match system time

[Danila]

Hi
I noticed that some ticks in the time and sales are printed at a time earlier
then my computer's system time, for an unknown reason.
I'm wondering if this is expected behavior,
or if there is something I should know because it seems unusual to me.

[QuantKey_Bruce]

Your computer clock may not be correct is one possible explanation.

[Danila]

Hi QuantKey_Bruce
please don't spam. I contacted support, not you.

[NinjaTrader_ChelseaB]

Hello Danila,

The NinjaTrader forum is an open community forum intended for our users to communicate and collaborate.

If you were wanting to contact NinjaTrader Support, please send an email to support [at] ninjatrader.com.

Often, this behavior is caused by the computer clock being out of sync with internet time as suggested by QuantKey_Bruce.
Another symptom of this would be the 'Bar timer' indicator on a 1 minute chart stopping a 0 for few seconds or resetting to 59 before reaching 0.

Please follow the instructions from the forum post below to sync the PC Clock and let me know if this does not resolve the behavior.

https://forum.ninjatrader.com/forum/ninjatrader-8/indicator-development/1104264-roll-problem?p=1104356#post1104356

[Danila]

Hello Danila,

The NinjaTrader forum is an open community forum intended for our users to communicate and collaborate......

[/url]

Hi Chelsea.
Thanks for your answer.

If I answered him not to spam, then his answer is the original nonsense.

https://gyazo.com/87113a4635c03a396dc83adb39b1b214

Yesterday mismatch behavior was observed in the morning in my time zone.
In the second half, this effect was not, and today too.
So my clock is correct and his answer is pointing his finger at the sky.
That's why I wrote to him that I'm writing to the Support service, and not the strategies or indicators branch.
The title of this branch is Platform Technical Support, not Developing Strategies or Indicators or Free Random Advice.
I need complete answers, not Bruce's random stuffing.

[NinjaTrader_Spencer]

Hello Danila,

Thank you for your post.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Than please include 'ATTN Spencer' along with the URL of this forum post in the body of the email.

[QuantKey_Bruce]

I was merely trying to be kind by taking a moment to chime in while you were still waiting, understanding that NinjaTrader support would likely answer as well later. These are public community forums where anyone can and may respond. If you want to speak directly and only to support, then as NinjaTrader_ChelseaB explained, that is what email to platformsupport[at]ninjatrader[dot]com is for.