Market data (tape) real account is not correct

[david_fontanet]

Hello, the market data that I have contracted in my real account with you ($4 per month) and that appears on the Ninjatrader 8 tape is not correct. Before the update, the market orders that appeared on the tape were different. Now the order type "between" appears constantly and ask and bid are reversed. I have compared it with the data that came to me before and also with that of other providers. Could you tell me what happens? I have more than 100 students operating with your platform and reporting tickets with the same problem. Thank you.

[david_fontanet]

Maybe this video can help you to undestand the problem with data:

https://vimeo.com/810524723/4992579aaf

[NinjaTrader_RyanS]

Hello,

Thanks for posting.

I will test this on my end to see if I can confirm the issue so I can get this reported to our development team.

[david_fontanet]

Thanks a lot.

I have actually more than a 100 students with this issue.

[NinjaTrader_RyanS]

Hello,

So far I've been unable to reproduce this. Can you answer the following questions?

• Do you have tick replay enabled?
• Does this occur at all times in all markets?
• Can you confirm you are on release 8.1.1.1 (found in Help>about)

[david_fontanet]

• The tick replay is enabled in one of the tabs, yes.
• I just see this in ES maket.
• Yes, I am.

[david_fontanet]

I am checking other instruments. CL does the same.

[NinjaTrader_RyanS]

Hello,

Thanks for the update.

Can you try disabling tick replay on all charts and under the 'Tools>Options>Data' section? This may be related to an ongoing issue with tick replay specifically that our development team is currently investigated, however if not I'll create a new case with them to investigate.

I look forward to your response.

[david_fontanet]

I just disabled and the problem persist.

If you need another video or whatever tell me and I'll send you.

Please, I need really help for this issue.

Thanks.

[NinjaTrader_RyanS]

Thanks, though I'm still unable to reproduce on my test account I will get this reported to our development team to look into further.

I will update this page with any information I receive from them.

[david_fontanet]

Thanks a lot.

[david_fontanet]

Meanwhile, is there any alternative to be able to connect data to ninjatrader other than from your demo or live account? For example from another broker?

Thank you.

[NinjaTrader_RyanS]

Hello,

If you use Multi Provider mode you can connect to another data source instead to any supported broker you have an account with. Below is a guide on enabling Multi Provider mode for reference:

https://support.ninjatrader.com/s/article/How-To-Enable-Multi-Provider-on-NinjaTrader-Desktop

You can then configure a connection to any of the supported brokers listed under Connections>Configure from the control center.

[NinjaTrader_RyanS]

Hello,

Thank you for your patience while our development team continues to investigate this issue with the highest priority.

We understand the frustration that this can cause and, in the meantime, please see the following temporary workaround that can be used to correct the issue you are currently experiencing.

To do this, please connect NinjaTrader v 8.1 to your account using NinjaTrader Continuum. Below is a link to a Help Article that will assist you in recovering your NinjaTrader Continuum Credentials that can be used to connect to your live account.

• https://support.ninjatrader.com/s/ar...language=en_US

Once you have recovered these credentials and reset your password, please use the Help Article below to configure your account connection using NinjaTrader Continuum.

• https://support.ninjatrader.com/s/ar...language=en_US

As soon as we have the permanent fix identified we will be sure to let you know. Thank you again for your patience.

[david_fontanet]

Thanks a lot!