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NinjaTrader
Market data (tape) real account is not correct
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Market data (tape) real account is not correct
Hello, the market data that I have contracted in my real account with you ($4 per month) and that appears on the Ninjatrader 8 tape is not correct. Before the update, the market orders that appeared on the tape were different. Now the order type "between" appears constantly and ask and bid are reversed. I have compared it with the data that came to me before and also with that of other providers. Could you tell me what happens? I have more than 100 students operating with your platform and reporting tickets with the same problem. Thank you.Tags: None
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Hello,
Thanks for the update.
Can you try disabling tick replay on all charts and under the 'Tools>Options>Data' section? This may be related to an ongoing issue with tick replay specifically that our development team is currently investigated, however if not I'll create a new case with them to investigate.
I look forward to your response.Ryan S.NinjaTrader Customer Service
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I just disabled and the problem persist.
If you need another video or whatever tell me and I'll send you.
Please, I need really help for this issue.
Thanks.Last edited by david_fontanet; 03-22-2023, 10:17 AM.
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Meanwhile, is there any alternative to be able to connect data to ninjatrader other than from your demo or live account? For example from another broker?
Thank you.
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Hello,
If you use Multi Provider mode you can connect to another data source instead to any supported broker you have an account with. Below is a guide on enabling Multi Provider mode for reference:
You can then configure a connection to any of the supported brokers listed under Connections>Configure from the control center.Ryan S.NinjaTrader Customer Service
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Hello,
Thank you for your patience while our development team continues to investigate this issue with the highest priority.
We understand the frustration that this can cause and, in the meantime, please see the following temporary workaround that can be used to correct the issue you are currently experiencing.
To do this, please connect NinjaTrader v 8.1 to your account using NinjaTrader Continuum. Below is a link to a Help Article that will assist you in recovering your NinjaTrader Continuum Credentials that can be used to connect to your live account.
Once you have recovered these credentials and reset your password, please use the Help Article below to configure your account connection using NinjaTrader Continuum.
As soon as we have the permanent fix identified we will be sure to let you know. Thank you again for your patience.
Ryan S.NinjaTrader Customer Service
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