New Subscriber, Old Desktop Platform

[jeronymite]

NinjaTrader_RyanS That's lovely ... but how are users who want to start their journey with NinjaTrader and not use 8.1.x.x enabled to use 8.0.x.x? That is the question that NinjaTrader seems to be studiously avoiding addressing! A question that many want answered. Vendors in particular want certainty that they can offer their products to new customers without forcing them down the 8.1.x.x route, especially when the Vendors themselves may not (yet) offer such support. Please answer the question directly.

Thanks.

[NinjaTrader_RyanS]

Hello,

The change from a license key to an account plan is in hopes to make everything a bit clearer for customers, as well as making any changes to this plan easier on the customer as well.

While the license key system is being sunset, this functionality is essentially transferred over to an account plan tied to your user. So instead of having a 36 character key that links to your enablements, this will now be linked to your username you login with. All of the historic functionality a License Key used to provide is now being provided by the same username connection you use to login with.

We understand this is an adjustment for current users but we hope this change is a minor speedbump in making this process easier for all users.

[bltdavid]

Hello,

License keys are no longer being sold, as this has converted to an account plan within their NinjaTrader User Account. Below is a link on how to add/upgrade an account plan within your NinjaTrader Account Dashboard for reference:

https://support.ninjatrader.com/s/ar...language=en_US

That could make using a prop firm which gives out a free license
key (preset to support a Rithmic connection for that prop firm)
a lot more important.

Seems like NT is just a stupid mess right now ...

[brenthilburn]

This is an unfortunate development with no longer selling license keys... Looks like NT has made the decision that the latest version is what you will get and you will like it regardless of your preference... I can see a day where the current license sever is shut off and older versions of NT8 can no longer be validated... You will be made to care...

[jeronymite]

NinjaTrader_RyanS What you are saying is that the 8.0.27.x platform, that will be supported for years (see commitment by NinjaTrader_Ray), is not available to new subscribers to trade live on because of a structural change in the way you issue "user entitlements".

Yet NinjaTrader supported NinjaTrader 7 for years after NinjaTrader 8 was introduced. Even now, although not "fully supported", users can use NinjaTrader 7, even when a new subscriber, albeit, by extension of your comments, not for live trading.

Until a few weeks ago, NinjaTrader 8 was the flagship product for live trading. NinjaTrader 7, although deprecated, was also available for live trading. Both products continue to be available for live trading to anyone who purchased access to the products prior to the arbitrary date of introduction of NT 8.1.x.x.

To essentially embargo live trading in a currently fully supported and long-term product is appalling. It is an untenable approach to customer satisfaction.

There is no technology impediment to making live trading continue to be available to new subscribers for NT 8.0.27.x, even though that would entail some technology reversions in some manner. If policy stands in the way, the policy is not in the interests of growing the customer base and customer satisfaction.

This is truly a roadblock of significant proportions for Vendors growing their customer base (with consequential flow-through of revenue to NinjaTrader), where use of NT 8.1.x.x is not possible or not acceptable for some reason (of which there are a great many, as witnessed in the Forum).

Please review this situation so that live trading continues to be possible for new subscribers on NT 8.0.27.x, a fully supported product.

Thanks.

[QuantKey_Bruce]

If a person becomes a new subscriber today, how can they use NT 8.0.27.1 for live trading? Where does the licence come from?

That would not be possible. Anyone new who wants to trade live (and not use an @SIM license) has to use NT 8.1 as things stand.

[NinjaTrader_RyanS]

Hello,

License keys are no longer being sold, as this has converted to an account plan within their NinjaTrader User Account. Below is a link on how to add/upgrade an account plan within your NinjaTrader Account Dashboard for reference:

https://support.ninjatrader.com/s/article/How-Can-I-Upgrade-My-NinjaTrader-Account-Plan?language=en_US

[jeronymite]

If a person becomes a new subscriber today, how can they use NT 8.0.27.1 for live trading? Where does the licence come from?

Thanks.