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Data is wrong
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Data is wrong
woke up this morning and my charts are not showing the correct current price? any ideas
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Hello herbierussell,
Thank you for your inquiry.
So I may accurately assist you, please answer all of the following questions:- What version of NinjaTrader are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.? or 8.0.?.?)
- Who are you connected to for data? This is displayed in green on the lower-left corner of the Control Center window.
- What instrument symbol (and expiry if applicable) have you selected? For example, ES 03-23, AAPL, EURUSD, etc.
- (For a chart) what interval is selected? For example, 5 minute, 1 day, 2000 volume, 4 Renko, etc.
- Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
I look forward to your response.Zachary S.NinjaTrader Customer Service
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Had same issue , but waited all day and it was not resolved . Trading the ES futures , 1 min Chart , Continuim data , a blank chart with NO indicators was still wrong . Many issues , NOT solved and the day is over. Looks like I will wake up Monday with the same issue .
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Hello KMC12487,
Thank you for your reply.
We advise that you delete your chart cache to resolve this item. To delete the cache, follow the steps below;- Shut down NinjaTrader.
- Open the Documents > NinjaTrader 8 > db folder.
- Delete the sub-folder named 'minute'.
- Delete the sub-folder named 'cache'.
- Restart NinjaTrader and test.
Zachary S.NinjaTrader Customer Service
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