Free Live Data from FXCM - credentials do not come

[dshalom9]

Hello
me and several other people in our trading group encountered a problem during application for a free live forex data at Futures Trading Demo & Free Market Data| NinjaTrader . We fill the form with Forex checkbox set, send it, but no e-mail with login credentials ever comes. Would you be so kind and help us?
Many thanks
Ivo

[NinjaTrader_Jason]

Hello Ivo,

Thank you for reporting. We are looking into it.

Am I correct all people that requested the forex demo reside outside the United States?

[dshalom9]

Yes, all (4 up to now) are connecting from Czech Republic.

[Hector Morel]

Hola a todos,

Yo tambien no he logrado acceder a FXCM Demo, sale un error que dice: user or connection doesn't exist. (Panic).

Su ayuda por favor.

Resido en Republica Dominicana

[dshalom9]

The same result going over https://ninjatrader.com/
But the follow-up emails are ariving ok, so only the credentials e-mail message is an issue.

[NinjaTrader_Jason]

Could it be you and the others applied for a free forex demo connection before?

If you apply again today, does the issue persist?


Hector Morel, please send us an email at "platformsupport[at]ninjatrader[dot]com" that includes the email with the demo username and password and the log and trace files.

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Attach the 2 compressed folders as attachments in your email.
• Once complete, you can delete these compressed folders.

[dshalom9]

Hello Jason
yes, we certainly applied for demo several times during last several months and years due to various reasons. Mainly it is used by many people as a first aid in case the data have some drop-outs. But be sure we always use different email addresses, phone numbers etc., so no conflict with previous applications is possible.
I have tried a brand new application after your post, but the problem is still there. No credentials arrive. It was for [email protected] mail.
Ivo

[dshalom9]

Hello Jason, sorry for asking - do you have anything new here? This could be a real trouble ... Many thanks. Ivo

[NinjaTrader_Jason]

Unfortunately no information yet. Once there is news regarding the matter, I will let you know.

[NinjaTrader_Jason]

Unfortunately we are no longer providing forex demos as these are no longer supported on the new NinjaTrader software suite. To obtain forex data you will need to connect to a supported forex broker or data provider, such as the following:

• Forex.com
• FXCM
• Interactive Brokers
• Kinetick/IQ Feed
• Barchart
• eSignal

If you have interest in learning more about opening a NinjaTrader Futures account to trade forex futures, please send us an email at "brokeragesupport[AT]ninjatrader[DOT]com".