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Free Live Data from FXCM - credentials do not come

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    Free Live Data from FXCM - credentials do not come

    Hello
    me and several other people in our trading group encountered a problem during application for a free live forex data at Futures Trading Demo & Free Market Data| NinjaTrader . We fill the form with Forex checkbox set, send it, but no e-mail with ​login credentials ever comes. Would you be so kind and help us?
    Many thanks
    Ivo

    #2
    Hello Ivo,

    Thank you for reporting. We are looking into it.

    Am I correct all people that requested the forex demo reside outside the United States?
    JasonNinjaTrader Customer Service

    Comment


      #3
      Yes, all (4 up to now) are connecting from Czech Republic.

      Comment


        #4
        Hola a todos,

        Yo tambien no he logrado acceder a FXCM Demo, sale un error que dice: user or connection doesn't exist. (Panic).

        Su ayuda por favor.

        Resido en Republica Dominicana

        Comment


          #5
          The same result going over ​https://ninjatrader.com/
          But the follow-up emails are ariving ok, so only the credentials e-mail message is an issue.

          Comment


            #6
            Could it be you and the others applied for a free forex demo connection before?

            If you apply again today, does the issue persist?


            Hector Morel, please send us an email at "platformsupport[at]ninjatrader[dot]com" that includes the email with the demo username and password and the log and trace files.
            • Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
            • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
            • Attach the 2 compressed folders as attachments in your email.
            • Once complete, you can delete these compressed folders.
            JasonNinjaTrader Customer Service

            Comment


              #7
              Hello Jason
              yes, we certainly applied for demo several times during last several months and years due to various reasons. Mainly it is used by many people as a first aid in case the data have some drop-outs. But be sure we always use different email addresses, phone numbers etc., so no conflict with previous application​s is possible.
              I have tried a brand new application after your post, but the problem is still there. No credentials arrive. It was for [email protected] mail.
              Ivo

              Comment


                #8
                Hello Jason, sorry for asking - do you have anything new here? This could be a real trouble ... Many thanks. Ivo

                Comment


                  #9
                  Unfortunately no information yet. Once there is news regarding the matter, I will let you know.
                  JasonNinjaTrader Customer Service

                  Comment


                    #10
                    Unfortunately we are no longer providing forex demos as these are no longer supported on the new NinjaTrader software suite. To obtain forex data you will need to connect to a supported forex broker or data provider, such as the following:
                    • Forex.com
                    • FXCM
                    • Interactive Brokers
                    • Kinetick/IQ Feed
                    • Barchart
                    • eSignal
                    If you have interest in learning more about opening a NinjaTrader Futures account to trade forex futures, please send us an email at "brokeragesupport[AT]ninjatrader[DOT]com".
                    JasonNinjaTrader Customer Service

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