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cancel order stuck open - how do I remove it?
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cancel order stuck open - how do I remove it?
I had a close with a strategy running and now have a cancel order submitted, but it won't close. any idea how to resolve? I have restarted, clicked the cancel on the screen, but it is still there.
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Hello RitchyJames,
Thank you for posting.
To remove the stuck order we advise that you reset the Simulation account to resolve this item.
Resetting a simulation account will clear all historical trade data from this account. Please follow the instructions below to reset a simulation account (this can take longer depending on the size of your database file and your system)::- From the NinjaTrader Control Center window select the Accounts tab
- Right-click on your simulation account and select 'Edit Account'
- Press the "Reset" button > Yes > OK
Please let us know if we may be of further assistance.
Christopher J.NinjaTrader Customer Service
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