cancel order stuck open - how do I remove it?

[RitchyJames]

I had a close with a strategy running and now have a cancel order submitted, but it won't close. any idea how to resolve? I have restarted, clicked the cancel on the screen, but it is still there.

https://www.screencast.com/t/CkRxHBVk0

[NinjaTrader_ChristopherJ]

Hello RitchyJames,

Thank you for posting.

To remove the stuck order we advise that you reset the Simulation account to resolve this item.

Resetting a simulation account will clear all historical trade data from this account. Please follow the instructions below to reset a simulation account (this can take longer depending on the size of your database file and your system)::

• From the NinjaTrader Control Center window select the Accounts tab
• Right-click on your simulation account and select 'Edit Account'
• Press the "Reset" button > Yes > OK

Please let us know if we may be of further assistance.