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Ninja Trader continuum not connecting
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Ninja Trader continuum not connecting
Hello, I followed previous instructions on how to connect my account to the desktop version in order to live trade. However it hasn't been working. When I click connect it informs me my credentials are incorrect, I can assure you that I entered them correctly. How do I go about fixing this and connecting my account to the chart? Thank you.Tags: None
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Hello Crosby19 ,
Thank you for your post.
You may double-check this NinjaTrader Continuum Connection Guide for successfully connecting to your live account.
A couple of things to keep aware of while creating this connection:- Ensure there are no spaces before or after your username/password
- Ensure that Demo is NOT checked/enabled anymore
- Ensure that you have NinjaTrader Continuum selected from the list of 'Available Connections'. 'Continuum' or 'NinjaTrader' alone will not allow you to connect using your credentials.
- Open your NinjaTrader folder under My Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
Thanks in advance; I look forward to resolving this item.Adrian B.NinjaTrader Customer Service
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