Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

NT8 not starting up...

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    NT8 not starting up...

    Hi there...

    My new installed NT 8 won't start.
    It get to a point where it says "Verifying License" and then shuts down.

    NB: Win11

    What to do?

    /Steffen Fog

    #2
    Hello Steffen,

    Can you please follow the steps below to manually attach your log and trace files in an email and send it to "platformsupport[at]ninjatrader[dot]com". Put 'Att Jason H, 03649917' in the subject field of the email.
    • Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
    • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email (and don't attach each log or trace file individually)
    • Once complete, you can delete these compressed folders.
    JasonNinjaTrader Customer Service

    Comment

    Latest Posts

    Collapse

    Topics Statistics Last Post
    Started by Jonafare, 12-06-2012, 03:48 PM
    5 responses
    3,986 views
    0 likes
    Last Post rene69851  
    Started by Fitspressorest, Today, 01:38 PM
    0 responses
    2 views
    0 likes
    Last Post Fitspressorest  
    Started by Jonker, Today, 01:19 PM
    0 responses
    2 views
    0 likes
    Last Post Jonker
    by Jonker
     
    Started by futtrader, Today, 01:16 PM
    0 responses
    8 views
    0 likes
    Last Post futtrader  
    Started by Segwin, 05-07-2018, 02:15 PM
    14 responses
    1,792 views
    0 likes
    Last Post aligator  
    Working...
    X