NT8 not starting up...

[steffenfog]

Hi there...

My new installed NT 8 won't start.
It get to a point where it says "Verifying License" and then shuts down.

NB: Win11

What to do?

/Steffen Fog

[NinjaTrader_Jason]

Hello Steffen,

Can you please follow the steps below to manually attach your log and trace files in an email and send it to "platformsupport[at]ninjatrader[dot]com". Put 'Att Jason H, 03649917' in the subject field of the email.

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email (and don't attach each log or trace file individually)
• Once complete, you can delete these compressed folders.