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1Min bar in 1Min chart doesn’t change correctly

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    1Min bar in 1Min chart doesn’t change correctly

    Hello Ninjatrader,

    I’ve updated to the latest version recently, and I have met the problem is that 1Min bar in 1Min chart doesn’t change / move at every 1 minute, it means sometimes the 1Min bar changes to another bar more than 1 minute, I tried to close the chart and close the application, but it only works to normally when I reboot my computer. It happens on 17&18 Jan and last week, my friend also met this situation sometimes, any suggestion to solve the problem? Thank you.

    best regards,
    Kwokin

    #2
    Hello kwokin,

    Thank you very much for your post and welcome to the NinjaTrader forums!

    As a first step, please ensure your PC's clock is synchronized. If it is offset, it could result in a discrepancy. To do this, please follow the steps below:
    • Shutdown NinjaTrader
    • Right-click the clock in the lower right corner of your desktop
    • Select Adjust date/time
    • For Windows 10 click 'Date, Time, and regional formatting' -> Then click 'Additional date, time, and regional settings' -> then click 'Set the time and date'
    • Select the 'Internet Time' tab at the top
    • Set the server to time.nist.gov and then click Update.
    • If the message that appears says successful your PC clock should now be updated.
    • If not, select a different server from the Server: drop-down and try again (repeat until one of the servers is successful)
    After updating the PC clock, please restart NinjaTrader, then right-click the chart and select Reload All Historical Data.

    Should this not resolve the error, please contact us through the platform directly, we can then best assist further.

    You can do this by clicking on Help > Email Support.

    I look forward to your reply!
    Manfred F.NinjaTrader Customer Service

    Comment


      #3
      Thank you Manfred, after followed your detail instructions, it works today

      Comment

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