I just updated to the latest Version this morning.. I have been interrupted by these.. 3 times already..!!?? I accept the Gmail access request, then the error screen.. The same 2 Gmail windows are presented every time Ninjatrader is started.. Should learn to update only on Friday afternoons..
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What is this..!!??
Hello,
I just updated to the latest Version this morning.. I have been interrupted by these.. 3 times already..!!?? I accept the Gmail access request, then the error screen.. The same 2 Gmail windows are presented every time Ninjatrader is started.. Should learn to update only on Friday afternoons..Last edited by Attila; 01-10-2023, 07:43 AM.Tags: None
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Hello,
Thank you for your post.
Please follow the steps below to send me your log and trace files so that I may look into what is occurring. Please be sure to reference this Forum post and send them to ATTN: Dennis.- Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email platformsupport[at]ninjatrader[dot]com
- Once complete, you can delete these compressed folders.
Thanks in advance; I look forward to resolving this item.Dennis E.NinjaTrader Customer Service
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