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Kinetick shows as connected but data according to NS_Lag Timer delayed by 10 min!

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    Kinetick shows as connected but data according to NS_Lag Timer delayed by 10 min!

    HI, I purchased a data feed yesterday from Kinetick but my data is delayed by at least 10 min according to the Lag "market analyzer". What do I need to do to fix this? Thanks

    #2
    Hello leith84,

    Thank you for your post.

    We will need to review your log and trace files.
    You can send us your log and trace files by going to the Control Center-> Help-> Email Support
    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
    In the body of the email, please refer to the following case number: 03627734

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