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Cant connect to CQG after upgrade

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    Cant connect to CQG after upgrade

    Cant email support from within NT either.

    #2
    Hello,

    Thank you for your post.

    Please follow the steps below to email us your log and trace files. Please reference the following ticket number in the body of the email: 03570862
    • Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
    • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to platformsupport[AT]ninjatrader[DOT]com.
    • Once complete, you can delete these compressed folders.
    We look forward to investigating this item for you.​​

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      #3
      Seems like a permissions problem writing to sqlite database.....

      Comment

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