I cannot see any stock or ETF chart

[Dariojosem]

Hello, could someone help me? I don't know why I cannot see stocks or ETF charts. I clicked on new and added AAPL, but the information did not upload. I only can see Futures charts

[NinjaTrader_Kimberly]

Hello,


Thank you for your inquiry.


I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.


Please follow the steps below to manually attach your log and trace files to an email to [email protected] with "03504753 ATTN Kimberly H" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item for you.