not able to connect

[fgs092790]

im getting this error any ideas why?

[NinjaTrader_Jason]

Hello fgs092790,

Can you please troubleshoot these connection errors with the steps below. Test for the connection errors after each step.

• Restart your modem and (if applicable) router
• Restart your PC
• Also, ensure that your computer is not turning off your Network Adapter to conserve power:
  • Restart NinjaTrader
  • Right-click on your Start button
  • Select 'Device Manager'
  • Expand 'Network Adapters'
  • Right-click on your Network Adapter and select Properties > Power Management
  • Uncheck 'Allow the computer to turn off this device to save power' option
  • Click 'OK' to save the changes
  • Do this for all Network Adapters
• Clear your DNS
  • Open the Command Prompt
  • In the command prompt, run this command: ipconfig /flushdns
• If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
• Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
• If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.

[fgs092790]

hi jason how can i reset my pasword because i cant logging to my platform

[NinjaTrader_Jason]

You can initiate a platform password reset for your NinjaTrader Continuum connection by following these steps:

1. Log into your NinjaTrader Client Portal
2. Navigate to the icon on the upper right hand corner of the page
3. Select Profile from the drop-down menu
4. The second section on the page says Platform Password Reset, you will want to select Reset
5. An email will be sent to the address on file with the account from [email protected] with a link to update your NinjaTrader platform password

For more detailed instructions, please see the following article: How Can I Reset My Live Trading Password?