Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
not able to connect
Collapse
X
-
Hello fgs092790,
Can you please troubleshoot these connection errors with the steps below. Test for the connection errors after each step.- Restart your modem and (if applicable) router
- Restart your PC
- Also, ensure that your computer is not turning off your Network Adapter to conserve power:
- Restart NinjaTrader
- Right-click on your Start button
- Select 'Device Manager'
- Expand 'Network Adapters'
- Right-click on your Network Adapter and select Properties > Power Management
- Uncheck 'Allow the computer to turn off this device to save power' option
- Click 'OK' to save the changes
- Do this for all Network Adapters
- Clear your DNS
- Open the Command Prompt
- In the command prompt, run this command: ipconfig /flushdns
- If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
- Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
- If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.
JasonNinjaTrader Customer Service
-
You can initiate a platform password reset for your NinjaTrader Continuum connection by following these steps:- Log into your NinjaTrader Client Portal
- Navigate to the icon on the upper right hand corner of the page
- Select Profile from the drop-down menu
- The second section on the page says Platform Password Reset, you will want to select Reset
- An email will be sent to the address on file with the account from [email protected] with a link to update your NinjaTrader platform password
JasonNinjaTrader Customer Service
Comment
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by Karado58, 11-26-2012, 02:57 PM
|
8 responses
14,828 views
0 likes
|
Last Post Today, 09:09 AM | ||
Started by Option Whisperer, Today, 09:05 AM
|
0 responses
1 view
0 likes
|
Last Post Today, 09:05 AM | ||
Started by cre8able, Yesterday, 01:16 PM
|
3 responses
11 views
0 likes
|
Last Post
by cre8able
Today, 08:28 AM
|
||
Started by Harry, 05-02-2018, 01:54 PM
|
10 responses
3,204 views
0 likes
|
Last Post
by tharton3
Today, 08:52 AM
|
||
Started by ChartTourist, Today, 08:22 AM
|
0 responses
6 views
0 likes
|
Last Post
by ChartTourist
Today, 08:22 AM
|
Comment