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Cannot login to Ninjatrader.com to manage my account, 2FA issue

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    Cannot login to Ninjatrader.com to manage my account, 2FA issue

    Hi NT Support,

    I have opened a ticket (yesterday) and waited on the phone for an hour so I hung up. I'm hoping someone here can assist me. I have my username and password but when it asks to approve my computer via email, I never receive the email. I checked spam but nothing. I receive all other emails from NinjaTrader so not sure if this needs to be fixed on the backend. If someone could assist me, it would be greatly appreciated.

    Case #03479140

    Regards,
    Craig

    #2
    Hello Craig,
    Thank you for your post.

    We've replied to your email. You can email us back if you have any further questions.
    Oxana R.NinjaTrader Customer Service

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