Cannot login to Ninjatrader.com to manage my account, 2FA issue

[manxtrader75]

Hi NT Support,

I have opened a ticket (yesterday) and waited on the phone for an hour so I hung up. I'm hoping someone here can assist me. I have my username and password but when it asks to approve my computer via email, I never receive the email. I checked spam but nothing. I receive all other emails from NinjaTrader so not sure if this needs to be fixed on the backend. If someone could assist me, it would be greatly appreciated.

Case #03479140

Regards,
Craig

[NinjaTrader_Oxana]

Hello Craig,
Thank you for your post.

We've replied to your email. You can email us back if you have any further questions.