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Issues with Barchart data feed.

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    Issues with Barchart data feed.

    Hi,
    I am trying out the barchart.com data feed and have endless problems with the chart in Ninjatrader 8 (v8.0.26.1 64-bit).
    To track down the issue/s, I have reverted to a completely fresh install of Ninjatrader 8.
    I create a new chart 2 minute QQQ data and added the Order Flow VWAP as you can see below with the following settings:
    Click image for larger version

Name:	image.png
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ID:	1218352

    Click image for larger version

Name:	image.png
Views:	129
Size:	39.9 KB
ID:	1218353

    As you can see, Ninjatrader only starts calculating for the current bar but doesnt seem to be calculating for historical bars.

    So after a few minutes, I have the following:
    Click image for larger version

Name:	image.png
Views:	126
Size:	40.3 KB
ID:	1218356

    Oddly enough I never had this problem with IQFeed. Could this be an issue with the barchart.com data adapter?
    Any suggestions what the problem could be?
    ​Regards,
    iq
    ​​
    Attached Files

    #2
    Yet a few minutes later:
    Click image for larger version

Name:	image.png
Views:	119
Size:	43.1 KB
ID:	1218369
    It seems to me that the data adapter doesnt seem to be downloading historical tick data.​
    Attached Files

    Comment


      #3
      Hello iq200,

      Thank you for your post.

      Please send me your log and trace files so that I may look into what occurred.

      You can do this by going to the Control Center-> Help-> Email Support

      Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

      Please reference the following case ID in the body of the email: 03357085

      I look forward to helping you resolve this further.
      Luis H.NinjaTrader Customer Service

      Comment


        #4
        Hi Luis,
        Due to other work, I completely overlooked this issue. I have now uploaded the case using the procedure you described. I hope that it's still OK to do so?
        Regards,
        iq

        Comment


          #5
          Hi Luis, Any more information on this please?
          Regards,
          Imran

          FYI - I contacted Barchart support and they sent me the following:

          Hello, Imran.

          Thanks for contacting Barchart Support.

          I have confirmed that the data feed within your account is active and the data is populating on our end. I would recommend reaching out to NinjaTrader Support directly to troubleshoot this issue.

          https://support.ninjatrader.com/s/co...language=en_US

          Regards,
          ---
          Daven G.
          Last edited by iq200; 02-01-2023, 09:47 AM.

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