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Hello Atomic,
Thank you for the inquiry.
Please first check with your data provider to ensure that you still have real time data for these symbols and that nothing has changed on their end.
Then please send us your log and trace files so that we may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
We look forward to assisting you.
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Hello Atomic,
Thank you for the response.
I can confirm that LH and HE are loading real time data in the Market Analyzer tool on my end.
Additionally, you will likely need to rollover your HE contract to the 12-22 front contract to view real time data.
Please follow these steps to roll over the expiration date of a Futures contract:- Navigate to the Control Center > Tools > Database window.
- Left-click the ‘Rollover’ button that appears just below the table under the ‘Rollover futures instruments’ section.
- Close this window when this process completes.
You can learn more about the different ways to rollover by visiting the link below:
To view contract rollover, expiry dates, and other trading events click the link below.
Please let us know if we may be of further assistance.
Comment
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Originally posted by NinjaTrader_Sev View PostHello Atomic,
Thank you for the response.
I can confirm that LH and HE are loading real time data in the Market Analyzer tool on my end.
Additionally, you will likely need to rollover your HE contract to the 12-22 front contract to view real time data.
Please follow these steps to roll over the expiration date of a Futures contract:- Navigate to the Control Center > Tools > Database window.
- Left-click the ‘Rollover’ button that appears just below the table under the ‘Rollover futures instruments’ section.
- Close this window when this process completes.
You can learn more about the different ways to rollover by visiting the link below:
To view contract rollover, expiry dates, and other trading events click the link below.
Please let us know if we may be of further assistance.
Comment
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