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Ninjatrader Freezing
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Ninjatrader Freezing
Both during my Live connection and during Playback connection I have noticed NT8 will freeze. If I left click my mouse on the control panel I can trigger the Windows option to close or restore the application. Restoring the application has worked at restoring the application fairly quickly. I have attached the Trace and Log files
Last edited by Itachi; 08-15-2022, 09:45 AM.Tags: None
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Hello,
Thank you for your post.
Please follow the steps below to send me your log and trace files so that I may look into what is occurring. Please be sure to reference this Forum post and send them to ATTN: Dennis.- Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email platformsupport[at]ninjatrader[dot]com
- Once complete, you can delete these compressed folders.
Thanks in advance; I look forward to resolving this item.Dennis E.NinjaTrader Customer Service
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