Ninjatrader Freezing

[Itachi]

Both during my Live connection and during Playback connection I have noticed NT8 will freeze. If I left click my mouse on the control panel I can trigger the Windows option to close or restore the application. Restoring the application has worked at restoring the application fairly quickly. I have attached the Trace and Log files

[NinjaTrader_Dennis]

Hello,

Thank you for your post.

Please follow the steps below to send me your log and trace files so that I may look into what is occurring. Please be sure to reference this Forum post and send them to ATTN: Dennis.

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email platformsupport[at]ninjatrader[dot]com
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.