No Response from NT Support

[vivekniwas]

I am trying to switch my Broker and sent messages to NT Support to reassign my license key, but no response yet. Any reason ?

[bltdavid]

Did you send your email request to platformsales?

[agraham]

it's been taking days for them to respond. Even though i paid for this lifetime license i'm starting to have second thoughts

[MrForgetful]

Yeah I had a problem a week or two ago and had zero response despite a few emails. Even tried on this forum and nobody could help.

When I had a problem before it was always responded to within 24hrs.

[agraham]

yeah back in early 2021 the response time was excellent! now post covid seems the service has gone to dumps. Might have to look at Sierra or motive wave. although i heard Sierra is more complex to use. read a little on their website and boy i tell ya whoever runs that place sure is blunt and to the point about what they will and will not do for ya.