NT8 Charts Lags and Delays - Need a solution ASAP

[Attila]

Perhaps someone else has ideas..

https://drive.google.com/file/d/1De--xJN8S3Wz56blvRl2WYEy2LhVrpqe/view?usp=sharing

https://drive.google.com/file/d/1De7HfKjvT17V9J2nwkGE_1faTl-2G3nY/view?usp=sharing

https://drive.google.com/file/d/1DfnoepELSXY6gUpJb6hmY3ZpJLvDEZfL/view?usp=sharing

Specs
MSI 17-10750H @ 2.6GHZ 6 Core 32g RAM
Nvidia RTX 2070

[alexmart]

Until ... I am not a technical person and some ( most) recommendations from Support make sense for me. I have used their recommendations to speed up NinjaTrader 8 lates version and it works really well.......And i do agree with some comments on this very forum that NT indicators needs to be upgraded to work faster like....I found on this Youtube video they compare NinjaTrader Heatmap with other version of HeatmapNT - with data clearly demonstrating a big difference in performance. It means NT indicators can run faster. I am nota technical person but tell me if I am mistaken and should not make that conclusion as made watching that video over here ( please remove link to this video if I am mistaken or incorrect) : https://youtu.be/azaadP6WKXY?feature=shared

[rickesh]

For those having lag issues try see if this helps: go to your properties tab and make sure that you aren't using the "transparent" colour to hide things like gridlines. Even if you have gridlines off, do not leave the colour as transparent. I would check avoid using transparent where ever possible. My issues aren't as extreme as others have shown but my charts have had an unsmoothness that was caused by this issue

[Attila]

So Tech thinks must be amiss with my Computer therefore a VPS is recommended.. I don't/won't trade enough to justify the complication.. On one hand they "could" have a point as I think the outcry would be much worse if everyone was experiencing issues as bad as I am.. On the other I have no issues with any other programs.

I am due for a new PC end of year for other reasons. Until then resting orders only.. This morning was expensive due to the lag..

Grid lines definitely can slow things down so I use 100 point fixed price scale for NQ.

[Attila]

I there a utility to test my Computer..?

[brucerobinson]

#Attila,
A none too helpful conclusion from Support.
I don’t want to post things because I ‘like the sound of my own voice’, and excuse where it may seem like stating the obvious; rather I’ve expended more hours than I care to recall so if they can in any way be leveraged
FWIW - some thoughts on contents of your videos…..
I have no silver bullet

- changing TF/loading time
This is my ‘go to’ method of seeing different TFs, I have hotkeys programmed to move the mouse over a chart, type in 60m, 15m, 5m, 2m, 1m. The minimum days to load is 15 to always get prev wk h/l, 120D for 60m. On 1m it will display (I.e. bars to render) - 1 day on 1m, 5 on 5m etc.
Switching between TF is close to instantaneous most of the time. I’m not a tech and have limited understanding of what goes on under the hood, but believe/expect/seems like it takes a little time to put the data in cache the first time but thereafter it is instantly available except what needs to be updated in lapsed time since last access, if you see what I mean.
Where I have seen and do occasionally see what you’re experiencing is - historically on NT7 on a single core loading multiple instruments and TFs it could take 20-30m to sequentially load, but not NT8: on boot up I load 16 charts 4 instruments, mins, secs & ticks, gridlines, h/l indicators etc and it takes maybe a minute to load all data series and calculate indicators and render charts.

Point being, something’s clearly wrong - occasionally I will find one instrument fails to load or ‘hangs’. Reboot NT and usually all good.

Possible culprits indicated have been a connection problem to servers & reconnect or reboot ‘fixes’ (why one instrument not all - no idea, it’s IT), ‘corrupted’ cache data (again, above my pay grade but have seen it cited in connection with this sort of problem), I use a little .bat file to clear the cached instrument data series folder at start up so it’s ’clear/cleaned’ every new day, posted by a User having related problems.
Try recreating your Connection - apparently can become ‘corrupted’ and ‘work, poorly’.
And/or do a clean install of NT first (don’t recall if you have already)

Have you taken a look at cpu core and gpu in Task Manager when this is taking place to try to see if anything is maxing out….

I’d also suggest taking a look at video card drivers. I’ve had 2 similar MSI laptops (GC versions I.e. powerful gaming) which are now bricks on the naughty step - but my experience was not great re: drivers, MSI ‘own-versions’ & their bloatware. IIRC Nvidia’s own worked better for me. I’d take a look in that direction if you haven’t already. Some time ago though. Sometimes, a new NVIDIA driver goes in to Windows ‘additional Updates’ and lurks there unseen and not installed. Might look at such things as whether you’re using hardware acceleration (I’d say don’t, you shouldn’t need it with your pc/card spec - so if you do need it, something else is up).

May I also suggest take Chart Trader off and just work with a naked chart & dataseries until resolved.

A VPS may indeed resolve the problem. As may a new PC. NT ‘doesn’t’ behave like this with the little you’re trying to do as a test so something clearly isn’t playing nicely together (but specific to how NT is running ‘cos everything else is responsive - it is ONLY NT, you are having no problems with Windows responding or rendering Windows graphics, menus etc.)

Whilst things such as using transparency Line Style and all other contributions are helpful and relevant to the general issue of lagging, IMHO the slow loading a single data series with all other things Windows working, points to something more ‘fundamental’ going on specific to NT and your PC.

Just my 2c
Hope it may help

Kind regards,

Bruce

[Attila]

- changing TF/loading time
This is my ‘go to’ method of seeing different TFs, I have hotkeys programmed to move the mouse over a chart, type in 60m, 15m, 5m, 2m, 1m. The minimum days to load is 15 to always get prev wk h/l, 120D for 60m. On 1m it will display (I.e. bars to render) - 1 day on 1m, 5 on 5m etc.
Switching between TF is close to instantaneous most of the time. I’m not a tech and have limited understanding of what goes on under the hood, but believe/expect/seems like it takes a little time to put the data in cache the first time but thereafter it is instantly available except what needs to be updated in lapsed time since last access, if you see what I mean.
Where I have seen and do occasionally see what you’re experiencing is - historically on NT7 on a single core loading multiple instruments and TFs it could take 20-30m to sequentially load, but not NT8: on boot up I load 16 charts 4 instruments, mins, secs & ticks, gridlines, h/l indicators etc and it takes maybe a minute to load all data series and calculate indicators and render charts.

Bruce,

Thanks for taking the time to try to help. I have been a full license Ninjatrader owner for over 5 years and wouldn't have bought it with the current issues.. Hence I cut support some slack.. Now have they tried as many ideas as possible..? who knows. Something has developed over the last few months and I unfortunately cannot pinpoint when the decline began. That I am not alone with lag issues confuses a bit.

How have you set up Hotkeys for intervals..? I have looked through the hotkey list and must be missing something.. I work in the design field and love shortcuts. This will help as every extra UI click causes extra delay.

[Attila]

Possible culprits indicated have been a connection problem to servers & reconnect or reboot ‘fixes’ (why one instrument not all - no idea, it’s IT), ‘corrupted’ cache data (again, above my pay grade but have seen it cited in connection with this sort of problem), I use a little .bat file to clear the cached instrument data series folder at start up so it’s ’clear/cleaned’ every new day, posted by a User having related problems.
Try recreating your Connection - apparently can become ‘corrupted’ and ‘work, poorly’.
And/or do a clean install of NT first (don’t recall if you have already)

Have you taken a look at cpu core and gpu in Task Manager when this is taking place to try to see if anything is maxing out….

I’d also suggest taking a look at video card drivers. I’ve had 2 similar MSI laptops (GC versions I.e. powerful gaming) which are now bricks on the naughty step - but my experience was not great re: drivers, MSI ‘own-versions’ & their bloatware. IIRC Nvidia’s own worked better for me. I’d take a look in that direction if you haven’t already. Some time ago though. Sometimes, a new NVIDIA driver goes in to Windows ‘additional Updates’ and lurks there unseen and not installed. Might look at such things as whether you’re using hardware acceleration (I’d say don’t, you shouldn’t need it with your pc/card spec - so if you do need it, something else is up).

May I also suggest take Chart Trader off and just work with a naked chart & dataseries until resolved.

No haven't done any troubleshooting yet... Key is Ninja is great from 6:00am EST and progressively get worse and volume increases.. Incidentally I just started trading MNQ (could be one of the highest volume instruments) recently.. Lower volume instruments could have been masking the issue.

Thanks

[Attila]

Have you taken a look at cpu core and gpu in Task Manager when this is taking place to try to see if anything is maxing out….

CPU and GPU doing nothing unusual during the lags..

[brucerobinson]

"CPU and GPU doing nothing unusual during the lags.."
Well FWIW IMHO I'd venture to say that suggests the problem has diddly-squat to do with your PC as such 'cos the lag isn't because it is maxing out processing resources and with 32GB RAM I'm sure that's fine too unless there's something weird going on using memory.

Regrettably can't think of much else to offer other than already said such as clean install removing ALL traces of NT so everything is created fresh. I presume (shouldn't) everything is 'plain vanilla' Default Windows installation & NT installed to default locations etc, you're aware of OneDrive bad behaviour if you have Documents folder there or copied.

Those things eliminated, have certainly seen this (had it myself) type of situation where NT is clearly 'doing something' i.e. it hasn't hung or crashed, but it is taking an age to complete.

Re: NQ Volume - again I'm no guru on any of this stuff but 'experienced' - I have ES/NQ/YM/RTY charts up and it is certainly NQ which is more 'sensitive' to lag, getting behind itself, can absolutely confirm that without doubt. Why, I couldn't say (volume is far larger on ES, so it's not that per se -- maybe speed of change in price, volatility. Dunno. But NQ for sure is way more susceptible. But from your videos it doesn't appear that the problem would be instrument specific i.e. both the responsiveness to mouse/rendering new lines and the loading data problem - to the extent seen would surely happen on any instrument?

Kind regards,

Bruce

[backtester831]

CPU and GPU doing nothing unusual during the lags..

Have you tried testing Ninja in safe mode?

[brucerobinson]

#Attila -
Yes I’d clocked you’ve been a member a while hence not wanting to risk ‘patronising’ suggestions :-)

Safe Mode a good suggestion if haven’t already I’d say

Hotkeys for intervals: sorry, missed that. I use a Logitech Gamepad (G30) which has its own scripting language (LUAScript) with which I do most trading ‘operations’ by just hitting a key. I’d guess you could probably do the same with AutoHotkey perhaps, although I’ve never used it myself

Kind regards,

Bruce

[PaulMohn]

Perhaps someone else has ideas..

https://drive.google.com/file/d/1De--xJN8S3Wz56blvRl2WYEy2LhVrpqe/view?usp=sharing

https://drive.google.com/file/d/1De7HfKjvT17V9J2nwkGE_1faTl-2G3nY/view?usp=sharing

https://drive.google.com/file/d/1DfnoepELSXY6gUpJb6hmY3ZpJLvDEZfL/view?usp=sharing

Specs
MSI 17-10750H @ 2.6GHZ 6 Core 32g RAM
Nvidia RTX 2070

you need to learn Virtual Machines RIGHT NOW!! (Kali Linux VM, Ubuntu, Windows)
https://www.youtube.com/watch?v=wX75Z-4MEoM

NT8 8.28
Windows 10 VM, OneDrive uninstalled.
Nothing else installed.
Nothing else running:
At 10min43 about 25 things running in the background

https://drive.google.com/file/d/1De7HfKjvT17V9J2nwkGE_1faTl-2G3nY/view

Personal vs Trading PC kept separate (at least with VM, physical if available).
Windows server if possible.

[Attila]

2.6 Ghz way too slow..? Ninjatrader recommends 2.0 Ghz. (minimum is 1.0 Ghz). As I have a full time occupation besides trading I will deal with this later.. For now swing trading is fine.

[tradingfxvps]

2.6 Ghz way too slow..? Ninjatrader recommends 2.0 Ghz. (minimum is 1.0 Ghz). As I have a full time occupation besides trading I will deal with this later.. For now swing trading is fine.

I would recommend giving a 10Gbps network speed Dedicated server a try.

Our dedicated server can be turbo to 5.0GHz and topped with 10Gbps to reduce any congestion you may have faced.

You can find more information here: https://www.tradingfxvps.com/cme-aur...tures-hosting/