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Platform freezing

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    Platform freezing

    Is anyone else having issues with their platform freezing? I thought maybe it was my computer not being able to handle multiple charts and instruments running but it freezes with just a single instrument and time frame. This was not an issue until I updated to the latest version. Should I just uninstall and reinstall?

    #2
    Hello cbentrikin,

    Thank you very much for your post.

    I would like to take a closer look at your platform's log & trace files, as they should indicate why you are experiencing these errors. Could you forward these files to us?

    You can do this by clicking on Help > Email Support.

    Please also leave the following note in your email, as this allows us to associate it with this post: ATTN Manfred 3623572

    I look forward to your email!

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