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After update platform freezes when I edit drawings
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After update platform freezes when I edit drawings
I just updated to the newest version this morning and every 3rd or 4th time I edit a drawing - change line colors, opacity levels etc - it completely freezes and I have to reboot. Anything I can do about this issue?
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Hello Auchlow,
Thank you for your post.
Does this behavior ever occur when you run the platform in Safe Mode? As a test, please launch in Safe Mode and test for the behavior.
Safe Mode will prevent NinjaTrader from:- Loading workspaces.
- Connecting on start-up.
- Loading custom assemblies.
- Getting instrument updates from the server.
- Exit NinjaTrader.
- Hold the CONTROL key and double click the NinjaTrader icon.
- Keep the CONTROL key held down until you see the Control Center.
- You can verify you are in safe mode by going to Help -> About.
- Reconnect to your data provider from the 'Connections' menu
- Please open a new chart with no custom bar types/indicators/templates and test for issues by adding various drawing objects and attempting to edit them.
- Please note this will not delete your workspace however the new blank workspace will be named Untitled. If you have a workspace already named "Untitled," however, you will not want to save the workspace when exiting NinjaTrader, otherwise, it will overwrite it.
Zachary S.NinjaTrader Customer Service
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