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Closed positions not clearing from NT8
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Closed positions not clearing from NT8
I'm using a multi-broker version of NT8 [8.0.24.3 64-bit]. I've 2 broker connections active most of the time. The annoying problem I'm running into is after closing orders from the chart trader's close button [ orders closed at broker alright] the order is not clearing from the chart and 'Positions' tab. Every time I close an order I've to kill the connection and re-log back in. This is causing me a loss of opportunities and money. Please advise a fix to this. Thanks.Tags: None
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Hello singjay,
First, if this is a live trade please contact your broker's trade desk to manage your positions/orders. Once you have closed the positions/orders with your broker please repair your database in NinjaTrader.- Disconnect NinjaTrader from any open connections via File > Disconnect
- From the NinjaTrader Control Center window select the menu Tools > Database
- Press "Repair DB
- Press the "Repair" button
- From the NinjaTrader Control Center window select the Accounts tab
- Right click on your simulation account and select 'Edit Account'
- Press the "Reset" button
- First, copy your license key from NinjaTrader under Help> License Key then exit NinjaTrader
- Click on the link:http://https://ninjatrader.com/PlatformDirect
- Enter your license key and press Submit
- Select 'Download'
- Critical: Before running the installer, ensure NinjaTrader is closed.
Christopher J.NinjaTrader Customer Service
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So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body and a check in the box for "Log and trace files".
Also within the email can you tell me what date/time this last occurred and what instrument/expiry you were trading when you last seen this behavior.
Christopher J.NinjaTrader Customer Service
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