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    Can't connect

    hello,
    i hope you are doing well, i cant connect to my account in ninja trader,
    i have juste received the login and password but i cant connect

    thank you

    #2
    Hello mimida,

    Thank you for your post.

    The most common reasons a connection fails is due to:
    • A space is included before and/or after the username and/or password.
      • Please try copying and pasting the username and password from the email you have received these in, and be sure no spaces are included with the username or password.
    • The 'Demo mode' box is unchecked for a demo account or is checked for a funded brokerage account.
      • Please ensure if this is a demo account that the Demo mode checkbox is checked
      • If this is a funded brokerage account, please ensure the Demo mode checkbox is unchecked.
    If you are still unable to connect please send me your log and trace files so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: 3548468 ATTN Spencer F.
    Spencer F.NinjaTrader Customer Service

    Comment


      #3
      Try to run this command: ipconfig /flushdns. Worked for me, up until NT restart.
      Using google DNS, permanently fixed connectivity problem. Now NT connects to live data every time.

      Comment

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