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NinjaTrader
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Hello bdelorm,
Thank you for your post.
In order to better understand what is occurring, we will need to take a look at your diagnostics. It could be an error within NinjaTrader preventing the platform from loading, or perhaps a failing Windows module. I'd be happy to help investigate. Are you able to start the platform in Safe Mode?
Safe Mode will prevent NinjaTrader from:- Loading workspaces.
- Connecting on start-up.
- Loading custom assemblies.
- Getting instrument updates from the server.
- Exit NinjaTrader.
- Hold the CONTROL key and double click the NinjaTrader icon.
- Keep the CONTROL key held down until you see the Control Center.
- You can verify you are in safe mode by going to Help -> About.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: 3531697 ATTN Zachary
If you are unable to launch in Safe Mode, please let me know and I will provide instructions for how to manually send the log and trace files.
I look forward to working with you.Zachary S.NinjaTrader Customer Service
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