Problem starting platform

[bdelorm]

Hello I just restarted my NT8 platform and as soon as my charts come up the platform disappears. I restarted my computer and still does the samething.

[NinjaTrader_Zachary]

Hello bdelorm,

Thank you for your post.

In order to better understand what is occurring, we will need to take a look at your diagnostics. It could be an error within NinjaTrader preventing the platform from loading, or perhaps a failing Windows module. I'd be happy to help investigate. Are you able to start the platform in Safe Mode?

Safe Mode will prevent NinjaTrader from:

• Loading workspaces.
• Connecting on start-up.
• Loading custom assemblies.
• Getting instrument updates from the server.

To enable safe mode, please use the following steps:

• Exit NinjaTrader.
• Hold the CONTROL key and double click the NinjaTrader icon.
• Keep the CONTROL key held down until you see the Control Center.
• You can verify you are in safe mode by going to Help -> About.

If the platform launches in Safe Mode, please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 3531697 ATTN Zachary

If you are unable to launch in Safe Mode, please let me know and I will provide instructions for how to manually send the log and trace files.

I look forward to working with you.

[bdelorm]

ok Ive done it

[NinjaTrader_Zachary]

Hello bdelorm,

Thank you for your reply.

I've just received your files. I'm reviewing the information now and will follow up with you via email once I had a chance to do my analysis.

Thanks in advance for your patience.