Urgent issue. Phone call likely needed. DB issue

[dallasstarsfan]

I am in the process of setting up a new desktop and I have gotten an error message asking me to run the repair utility; HOWEVER, I can NOT get in NT at all. I have attempted to uninstall the software and reinstall and start over, but I get stuck at this point. I've attached a screen print of the message. Not sure if this is a back end issue on your end or not. I already have a few hours in this endevor of setting up NT on the new desktop and I need to complete it today. I'll be happy to provide my phone number via email if needed. Thanks, Bart

[NinjaTrader_ChristopherJ]

Hello dallasstarsfan,

We advise that you rename your database to resolve this item using the following steps :

• Shutdown NinjaTrader and Go to the Start Menu
• Select My Documents--> NinjaTrader 8--> db--> "NinjaTrader.sdf" file (may only say 'NinjaTrader' depending on your Windows File Explorer settings)
• Right click on NinjaTrader.sdf and select "Rename"
• *Name it "OLDNinjaTrader.sdf"
• Then restart the software and NinjaTrader will create a fresh database file to use
• Unfortunately the following items stored in the old database will be lost - Trading Hours templates, Instrument Lists / Custom Instruments, historical trade execution data, saved Strategy Analyzer backtest results

Please let me know if the issue persists after this procedure.

[dallasstarsfan]

Thanks Christopher! It worked.