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Urgent issue. Phone call likely needed. DB issue
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Urgent issue. Phone call likely needed. DB issue
I am in the process of setting up a new desktop and I have gotten an error message asking me to run the repair utility; HOWEVER, I can NOT get in NT at all. I have attempted to uninstall the software and reinstall and start over, but I get stuck at this point. I've attached a screen print of the message. Not sure if this is a back end issue on your end or not. I already have a few hours in this endevor of setting up NT on the new desktop and I need to complete it today. I'll be happy to provide my phone number via email if needed. Thanks, BartTags: None
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Hello dallasstarsfan,
We advise that you rename your database to resolve this item using the following steps :- Shutdown NinjaTrader and Go to the Start Menu
- Select My Documents--> NinjaTrader 8--> db--> "NinjaTrader.sdf" file (may only say 'NinjaTrader' depending on your Windows File Explorer settings)
- Right click on NinjaTrader.sdf and select "Rename"
- *Name it "OLDNinjaTrader.sdf"
- Then restart the software and NinjaTrader will create a fresh database file to use
- Unfortunately the following items stored in the old database will be lost - Trading Hours templates, Instrument Lists / Custom Instruments, historical trade execution data, saved Strategy Analyzer backtest results
Christopher J.NinjaTrader Customer Service
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