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Hello Tata2010,
Welcome to the forums.
Please restart your PC, reopen NinjaTrader, and try connecting again.
If you are still not able to connect, please write into platformsupport[AT]ninjatrader.com and include answers to all the following questions as well as attach your log and trace files so we may further investigate. Ensure to title the subject ATTN: Brandon H and include a link to this forum post in the body of the email.- What version of NinjaTrader are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.? or 8.0.?.?)
- What is your NinjaTrader license Key? You will find this under Help -> License Key
- Who are you connected to? This is displayed in green on the lower-left corner of the Control Center window.
- Who is your broker?
- What instrument symbol (and expiry if applicable) have you selected? For example, ES 12-21, AAPL, EURUSD, etc.
- (For a chart) what interval is selected? For example, 5 minute, 1 day, 2000 volume, 4 Renko, etc.
- Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
- Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folder.
Brandon H.NinjaTrader Customer Service
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