not connecting!

[Tata2010]

my ninja trader is not connecting properly to my broker the circle never goes green it stays yellow can someone help me whit this?

[NinjaTrader_BrandonH]

Hello Tata2010,

Welcome to the forums.

Please restart your PC, reopen NinjaTrader, and try connecting again.

If you are still not able to connect, please write into platformsupport[AT]ninjatrader.com and include answers to all the following questions as well as attach your log and trace files so we may further investigate. Ensure to title the subject ATTN: Brandon H and include a link to this forum post in the body of the email.

• What version of NinjaTrader are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.? or 8.0.?.?)
• What is your NinjaTrader license Key? You will find this under Help -> License Key
• Who are you connected to? This is displayed in green on the lower-left corner of the Control Center window.
• Who is your broker?
• What instrument symbol (and expiry if applicable) have you selected? For example, ES 12-21, AAPL, EURUSD, etc.
• (For a chart) what interval is selected? For example, 5 minute, 1 day, 2000 volume, 4 Renko, etc.
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folder.

Let us know if we may assist further.