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No activity on Super DOM
Sorry for the newbie question, I have no activity happening on my Super DOM. I'm looking at ES 12-21 market and there are no prices on the Super DOM and there is no price movement on the extended hours chart. My connection is ok and I've restarted NT 8 twice. Just wondering if I'm overlooking something simple.Tags: None
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Hello,
Thanks for the post.
This usually means your account is not enabled for real-time data, but we would need more information to say for sure.
Please send me your log and trace files so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: 3352666 ATTN Melissa
I look forward to resolving your inquiry.
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I've done as you've described above, but it's having trouble sending you the email for some reason. I'm guessing I don't have real time data for some reason. I did have to change my username and password recently, not sure if that has anything to do with it.
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