Delay in inputing symbol

[adl_ng]

when I type a symbol into a chart or any other input field (like market analyser) there is a delay of 7 second delay before the instrument is shown while some charts will turn black. As well, sometime the input screen will not appear.

[NinjaTrader_Spencer]

Hello adl_ng,

Thank you for your post.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 3308712 ATTN Spencer F.