when I type a symbol into a chart or any other input field (like market analyser) there is a delay of 7 second delay before the instrument is shown while some charts will turn black. As well, sometime the input screen will not appear.
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Hello adl_ng,
Thank you for your post.
Please send me your log and trace files so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: 3308712 ATTN Spencer F.
Spencer F.NinjaTrader Customer Service
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